Nina's Frequently Asked Questions

DIETARY INFORMATION

Are any of your products gluten free?

Many chocolates do not directly contain gluten ingredients. HOWEVER, it may contain traces because we hand make our products in a kitchen that handles gluten containing products such as biscuits and marshmallows. If you are allergic to gluten we do not recommend you consume our products.

Do you use palm oil in your products?

No

Do your products contain soy?

Yes, All the chocolates contain soya lecithin.

Do your products contain alcohol?

Yes there are products in our range that contains alcohol, some stronger than others depending on the flavour of the chocolate. Please email any product questions to info@ninaschocolates.com.

Are any of your chocolates dairy free?

Our dark chocolate does not contain dairy. HOWEVER, it may contain traces because we hand make all our products in a kitchen that also produces milk and white chocolate. If you are allergic to dairy we do not recommend you consume our products.

Are any of your products nut free?

Many chocolates do not directly contain nuts. HOWEVER, it may contain traces because we hand make all our products in a kitchen that handles nuts on a daily basis. If you are allergic to nuts we do not recommend you consume our products.

Which of your products contain eggs?

All our merinuge filled chocolates contain egg white. 

Does the best chocolate have the highest cocoa content?

Not necessarily, chocolate like fine wine is a combination of its ingredients and master hands behind its construction. Our chocolates range from a minimum of 27% cocoa up to 70% cocoa. 

What is your gelatine made from?

The gelatin we use is animal based, bovine

 

PRODUCT INFORMATION

What is couverture chocolate?

Couverture chocolate is a very high-quality chocolate that contains extra cocoa butter (32–39%). In order to be properly labeled as "couverture", the product must contain not less than 35% total dry cocoa solids, including not less than 31% cocoa butter and not less than 2.5% of dry non-fat cocoa solids. Couverture is used by professionals for dipping, coating, molding and garnishing. (ref.Wikipedia)

Do you sell sugar free chocolate?

Yes, only in our Gymea boutique store. Please note this range is currently not available online.

 

PURCHASING

How can I buy Nina’s chocolates in Australia?

The complete range of Nina’s Chocolates is available from our Nina’s Chocolate boutique located at 27 Gymea Bay Rd, Gymea. A select range is available on our online store www.ninaschocolates.com.au or via our national stockists. To find out your nearest stockist please email info@ninaschocolates.com.au with your name and postcode.

Do I have to register and set up an account to purchase online?

No, you can purchase as a guest or registered user. Registering for an account will save your details and addresses for quicker future checkouts.

May I send someone a gift with a message card?

Yes, all you need to do is complete the ‘gift message’ option during your check out process.

What happens after I place my order?

You will receive an email confirming your order, then once the product is dispatched, you will receive a second email confirming the Australia Post tracking number.

Do you have any overseas stores?

No

 

Am I able to purchase via a wholesale account?

To apply for a wholesale account, please contact us via our wholesale contact form.

Can I purchase via the telephone?

Yes, you can call us on 02 9526 6770.

I can't purchase what I would like to online, what can I do?

Please email your special request to info@ninaschocolates.com.au or call 02 9526 6770.

SHIPPING & DELIVERY

What are your delivery methods?

Australia Post or Local couriers.

What delivery times can I expect?


  • Sydney, Melbourne, Brisbane:  Allow 2-3 days
  • Other Australian Destinations: Allow 2-7 days

How much is does postage cost?


We charge $15 flat rate on all orders. 

Does Nina’s ship internationally?

No

Does Nina’s accept international orders for delivery within Australia?


Yes, just be sure to input the Australian recipients address in the delivery address field. And ensure that there will be someone at the place of delivery to receive the chocolates.

 

CARING FOR YOUR CHOCOLATE

How should I store my chocolates?

The best place to store chocolates is in your belly! But if you can't finish them all at once Nina's chocolates only uses pure couverture chocolate, which needs to be kept at a consistent temperature of 16-20 degrees celcius away from sunlight and strong odours.

Can I store chocolate in the refrigerator?

We do not recommend refrigeration, but if you must to avoid melting on an extremely hot day, package in an airtight container in the butter section of your fridge.

How do I stop my chocolate from turning white?

Change in temperature can cause chocolate to turn white, this is a result of fats rising to the surface of the chocolate. The chocolate is still edible, however its appearance, quality and texture will be affected. Best way to ensure your chocolate is kept in tip top condition is to store it at a consistent temperature between 16-20 degrees celcius. See ‘How should I store my chocolates?’.

CORPORATE/WEDDING/FUNCTION PURCHASING

Do you accept corporate/wedding/function orders?

Yes, please contact us with your requirement via our corporate contact form found here or for weddings & events here.

DONATIONS & SPONSORSHIPS

Do you provide chocolate donations?

Yes, we often donate our products to local initiatives throughout the year, although as you can imagine, due to the nature of our business we receive a large number of requests and cannot guarantee that we’ll be able to provide product for every request. However, we are happy to consider requests via our donation application process. Please email us at info@ninaschocolates.com.au for more information. 

BOUTIQUE STORE INFORMATION

Where is your boutique store located?

27 Gymea Bay Rd Gymea, NSW Australia 2227.

When is your boutique open?

For opening hours please click here for our trading hours.

Do you have extended trading hours at Christmas and Easter?

Yes, they will be advertised on our home page.

How can I find out where my nearest Nina’s stockist is?

Please email us at info@ninaschocolates.com.au

OUR POLICIES

Do you have a product return policy?

Please choose carefully. Due to strict food handling regulations, we are unable to exchange products or accept returns unless there is a product fault. Should you have a question or concern with the quality of your chocolate, please contact us info@ninaschocolates.com.au or call 02 9526 6770.

What is your website terms and conditions policy?

To read our full term of use policy please click here.

What is your privacy policy?

To read our full privacy policy, please click here.

 

Have further questions?

Please do not hesitate to contact us if you have further questions.
  • Email: info@ninaschocolates.com.au
  • Phone: 02 9526 6770
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